TERMS AND CONDITIONS FOR ORDERS

This page sets out the terms and conditions (“Order Terms”) which apply when you place any orders via our website https://okaychef.co.uk or any OKAY CHEF mobile application (together the “Website”). Please read these Order Terms carefully.

WHO WE ARE AND HOW TO CONTACT US

Okay Chef Limited (“we”, “our” or “OKAY CHEF”) is registered in England and Wales under company number 12567970. Our registered office and main trading address are at 337 Bath Road, Slough SL1 5PR. Our VAT number is 348 44 55 75.

To contact us, please use our contact form.

If you would like to provide feedback, please use the “Review” function on the Website.

THERE ARE OTHER TERMS THAT MAY APPLY TO YOU

The following additional terms also apply:

UPDATES TO THESE ORDER TERMS

We may revise these Order Terms at any time. You should check the Order Terms in force at the time you place an Order because they are binding on you.

OUR ROLE

We provide a way for you to communicate an order (“Order”) for products (“Products”) to any delivery or takeaway restaurant in the UK (“Restaurant”) displayed on the Website. The legal contract for the supply and purchase of Products is between you and the Restaurant that you place your Order with and we will conclude the sale of Products on behalf of the Restaurant.

Any images of food displayed on the Website are for illustration purposes only and may not be representative of the food you receive from the Restaurant.

YOUR STATUS

By placing an Order via the Website, you warrant that you are legally capable of entering into a binding contract with the Restaurant and that you are at least 18 years old.

FOOD ALLERGIES

When a Restaurant signs up with us, the menu information they provided to us is included on their dedicated page on the Website. Where this information includes allergy or other dietary information, we will do our best to republish this information on the Website exactly as it appears on the Restaurant’s menu.

You must NOT use the Website to communicate information to the Restaurant about food allergies or intolerances as we will NOT be able to pass this information onto the Restaurant. You acknowledge and agree that if you have, or someone you are ordering for has, a concern about food allergies, intolerances or other dietary preferences, you will contact the Restaurant directly before placing your Order to check that their food is suitable.

AGE-RESTRICTED PRODUCTS

It is an offence in the UK for any person under the age of 18 to buy (or attempt to buy) alcohol, tobacco or other age restricted products or for any person to buy (or attempt to buy) such products on behalf of any person who is under the age of 18. If your Order includes such products, you will be asked to provide proof of your age on collection or delivery of your Order. If you are unable to provide proof of your age to the Restaurant’s satisfaction, or if the Restaurant reasonably believes that such products have been bought for someone under the age of 18, the Restaurant reserves the right not to deliver those products to you.

ORDER PROCESS

Please check all the information in your Order before you click the “Place Order” button. Once the Order is placed you have entered into a binding contract with the Restaurant and you cannot change or cancel the Order (and you will not be entitled to a refund) except as described below.

You may pay for your Order via the Website (using a credit or debit card) or you may pay the Restaurant direct when the Order is collected or delivered. If you chose to pay for your Order vis the Website, the Order will not be processed until we receive payment authorisation.

Once we have received your Order (and payment authorisation, where appropriate), we will send the Order to the Restaurant but any Order confirmation we send to you does not necessarily mean that your Order will be fulfilled by the Restaurant. If the Restaurant rejects your Order for any reason (for example but not limited to where you are outside its usual delivery radius), we will notify you as soon as reasonably practicable and any payment made in respect of the Order will be refunded to you. Refunds typically take 3 to 5 working days to process but neither we nor the Restaurant will be liable to you for any delay by your bank or card issuer in refunding your account.

Times given for Orders to be collected or delivered are estimates only and neither we nor the Restaurant can guarantee these times.

If you wish to change or cancel you must contact the Restaurant direct. The Restaurant may refuse your request as they may have already started processing your Order. If the Restaurant does agree to change or cancel your Order, you may be required to make a further payment or you may be entitled to a refund. We will not refund any payment made via the Website until we have received confirmation from the Restaurant that you are entitled to the refund.

PRICES

The prices shown on the Website include VAT but may exclude delivery costs which will be added to the total amount due where applicable.

We endeavour to ensure all prices shown on the Website are correct but if the correct price is higher than the price shown, we will normally contact you before the relevant Order is dispatched but the Restaurant reserves the right to charge the correct (higher) price.

PROBLEMS

If you are dissatisfied with the quality of any Products or the service provided by a Restaurant and wish to seek a refund or other compensation, you should contact the Restaurant directly to lodge your complaint. If you are unable to contact the Restaurant, or the Restaurant refuses to deal with your complaint, please contact us as described above within 48 hours of placing your Order and we will attempt to contact the Restaurant on your behalf. Please note, however, that the legal contract for the supply and purchase of Products is between you and the Restaurant. We have no control over Restaurants and the quality of the Products or services they provide, and we are not able to provide, and have no responsibility or liability for providing, any compensation to you on behalf of any Restaurant.

DISCLAIMER

By using the Website you acknowledge and agree that:

The foregoing disclaimers do not affect your statutory rights against the Restaurant.

OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.

If you are a business user:

We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with your Order. In particular, we will not be liable for:

If you are a consumer user:

To the extent permitted by law, our total liability to you in respect of all other losses arising under or in connection with the Website or your use of it, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed twice the value of your Order or £100, whichever is lower.

WHICH COUNTRY’S LAWS APPLY TO ANY DISPUTES?

If you are a consumer these Order Terms, their subject matter and their formation, are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction except that if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.

If you are a business, these Order Terms, their subject matter and their formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.